Auto Claim Solutions

Repair Tracker Interactive (RTI)™

Body Shop Solutions

The electronic Customer Repair Status (eCRS) give you the competitive advantage.

The Repair Tracker Interactive (RTI)™ and its new electronic Customer Repair Status (eCRS) application is a web-based customer service tool designed to keep your customers and insurance-fleet partners informed 24/7 with online repair status. The eCRS platform comes with built-in features such as electronic customer updates throughout the repair process, internal CSI inquires, online customer claims help with claim forms processing (Auto Claims Wizard), online vehicle tracking, electronic color-coded note tracker and insurance partners display view.

The unique design of the eCRS application is built around a FAST, EASY and user friendly customer repair tracking page offering a one-minute manager approach. Its that easy.

• Increase referral business
• Increase Direct Repair (DRP) relations and new business development.
• Reduce incoming phone calls from customers, rental car company and insurance partners (70%)
• Increase customer satisfaction and CSI scores
• Increase Service Advisor production
• Increase traffic to your website