Auto Claim Solutions

Repair Tracker Interactive (RTI)™

Service Solutions

The electronic Customer Repair Status (eCRS) gives you the competitive advantage.

The Repair Tracker Interactive (RTI)™ and its new electronic Customer Repair Status (eCRS) application for service facilities is a web-based customer service tool designed to keep your customers informed 24/7 with online service status. The eCRS platform comes with built-in features such as electronic customer notifications and repair authorizations, internal CSI inquires, online vehicle routing/tracking and an electronic color-coded note tracking system.

The unique design of the eCRS application is built around a FAST, EASY and user friendly service/repair tracking page offering a one-minute manager approach. Its that easy.

• Increase referral business
• Reduce incoming phone calls
• Increase customer satisfaction and CSI scores
• Increase Service Advisor production
• Increase traffic to your website